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Never Miss a Call Again.
ForgeDesk is your AI phone receptionist. It answers calls, books appointments, and qualifies leads around the clock. No extra staff. No missed calls. No downtime.
24/7 availabilitySetup same dayNo missed calls
After-hours calls vanish
Out-of-hours calls go straight to voicemail, and voicemails rarely get returned. Those callers move to your competitor.
Your team is busy
Staff cannot answer every call while serving customers, working on a site, or out on a job. Calls drop through the cracks.
Receptionists are pricey
Hiring a full-time human receptionist costs $1,500 to $3,000 per month, plus benefits, training, and time off cover.
Set Up in One Day.
Answer Calls Forever.
From sign-up to your first AI-handled call, with no command line, no integrations, and no extra dashboard to learn.
We configure ForgeDesk for you
We build your agent using your business name, website, and a short description. Your AI receptionist knows who you are, what you sell, and how you sound before it takes its first call.
- Branded greeting in your business voice
- Knowledge sourced from your website and brief
- US business phone number assigned same day
Every call, answered instantly
ForgeDesk picks up inbound calls on the first ring. It handles FAQs, takes messages, books appointments, and transfers to you when the caller needs a human. All without you lifting a finger.
- FAQs, hours, services, directions, all answered live
- Direct calendar booking during the call (Pro)
- Warm transfer to your line when needed (Pro)
Transcripts and summaries in your inbox
After every call you receive a transcript and a summary by email. Log in to your Forge Web Services portal to review call history, update your agent, and manage your phone number, no extra dashboard required.
- Full transcript, AI summary, caller intent per call
- Searchable call history in your client portal
- Edit agent knowledge and greeting any time
Everything Your Business Needs
Every ForgeDesk plan includes a dedicated US number, 24/7 answering, and a knowledge base trained on your business. Pro adds booking and live transfer.
Dedicated phone number
Your own US business phone number, included in every ForgeDesk plan.
24/7 call answering
Your AI agent never sleeps, takes a day off, or puts callers on hold.
Appointment booking
Books appointments directly into your calendar. ForgeDesk checks your availability and confirms bookings during the call, synced with Google Calendar.
Pro plan
Call transfer
When a caller needs a human, ForgeDesk transfers them to you instantly.
Pro plan
Call transcripts
Every call transcribed and emailed to you. Full history in your portal.
Custom knowledge base
Your agent learns from information about your business and answers accordingly.
Speaks your customers’ language
ForgeDesk handles calls in English, Spanish, French, Portuguese, Turkish, and more, with natural voices in each.
Portal integration
Manage everything from your Forge Web Services client portal. No extra dashboard.
Call Recordings
Every call is recorded alongside its transcript, so you can hear exactly how conversations went and refine how your receptionist responds.
Caller Sentiment
Every call is analysed for tone and mood, so you can spot unhappy customers and improvement opportunities at a glance.
Pro plan
Lead Qualification
ForgeDesk screens callers, asks your qualifying questions, and captures names, numbers, and reasons for calling automatically. You get the details without lifting the phone.
Your Voice, Your Brand
Choose the voice that fits your business, from tone to speaking speed. Callers hear a natural, on-brand voice, not a generic script.
Trained On Your Business
Point ForgeDesk at your website, documents, and FAQs and it answers with accurate, on-brand responses from day one. Update its knowledge any time.
Smart Call Routing
Greet every caller professionally and route them to the right person when a human is needed.
Pro plan
What happens when your phone rings
ForgeDesk answers
Every call, first ring, any hour, in your business's voice.
It helps or qualifies
Answers questions from your knowledge base, or captures who is calling and why.
It acts
Books the appointment, takes the message, or transfers to a human when it matters.
You get the full picture
Transcript, recording, caller details, and sentiment land in your portal and inbox after every call.
Simple, Transparent Pricing
Add ForgeDesk to any Forge Web Services hosting plan. No contracts, cancel any time.
- Dedicated US phone number
- 24/7 inbound call answering
- FAQ handling and message taking
- Call transcripts by email
- Same-day setup
- Everything in Starter, plus:
- Appointment booking
- Call transfer to human
- Post-call summaries
- Priority setup
Every call is encrypted in transit and at rest, with full transcripts and recordings retained for your records.
ForgeDesk vs a Human Receptionist
A full-time receptionist is expensive and only works business hours. ForgeDesk costs a fraction and never sleeps.
| Feature | Human Receptionist | ForgeDesk |
|---|---|---|
| Monthly cost | $1,500 to $3,000 | From $49/mo |
| Hours available | Business hours only | 24/7/365 |
| Missed calls | Very common | Zero |
| Call transcripts | No | Yes, every call |
| Appointment booking | Yes | Yes (Pro) |
| Call transfer | N/A | Yes (Pro) |
| Setup time | Weeks to hire | Same day |
Built for Any Business That Takes Calls
Whether you are coding, on a job site, or with a client, ForgeDesk is on the line for you.
WordPress agencies
Never miss a new client enquiry while you are heads-down on a site build.
WooCommerce stores
Answer product and order questions automatically, around the clock.
Service businesses
Book appointments and qualify leads while you are out on the job.
Medical and dental
Handle appointment requests 24/7 without extra front-desk admin staff.
Consultants
Qualify leads and book discovery calls while you are with clients.
Multi-location
Route callers to the right branch based on intent or location, instantly.